Master Flame Elite Natural Gas Burner with Modulating Valve and Hand Held Remote with Red Oak Log Set Master Flame

Master Flame Elite Natural Gas Burner with Modulating Valve and Hand Held Remote with Red Oak Log Set

NOTE: We value your safety and satisfaction as our customers. Therefore, we require that all gas burner products be installed by a certified technician. This is a mandatory condition for purchasing our products. If you do not have the capability to arrange for a certified technician, we regret to inform you that we cannot sell you the item.

**Lead time is 3 weeks from the date order**

Features

• Color: Brown
• Size: 18 Inches, 21 Inch
• Raised back log supports
• Several different log configurations
• Forward, rear, and ember pan burners
• Diverters and baffles disperse gas for a realistic flame
• Remote control and electronic ignition options are available
• Black finish electrostatically applied to grate and burner
• Modulating valve options allow hi-low flame adjustment
• Includes complete installation kit, ember medium, scent sticks, and lava rock
• Vent Type: Vented
• Material: Refractory ceramic

Specifications

Lead Time

Your order will ship in 10-14 business days from receipt of the order. Customers can follow up on their orders via email at info@homesteadsupplier.

WARRANTY POLICY

Aspen Industries Inc. warranties its fire pit safety screen and fire grates, to the original owner, against breakage (except breakage due to mishandling and abuse) for 12 months from the date customer receives the product. Shipping will not include. No warranty on paint- normal weathering and some discoloration may occur depending upon the materials burned. Our Return Policy covers damaged or defective products only. Scratched or exposed metal will oxidize and discolor. If you feel that your product is defective or has been damaged during shipment, please contact one of our Customer Service representatives immediately at sales@masterflame1 If the product is found to be defective or damaged, either a replacement or refund may be issued. Any refund issued will be applied to you as a credit to your account. If the product was damaged during shipment, we will require you to provide us with information and pictures of the damaged product including packaging so that we may file a claim with our shipper. Our Return Policy excludes “buyer’s remorse”.

DAMAGED FREIGHT

And If the package is delivered via FedEx or UPS ground email us at sales@masterflame1 when you notice any damages and we’ll reship a new product and take care of all claims. If the product comes on a pallet via a common LTL carrier such as an extremely large firepit screen. Inspect the product before signing any paperwork. Upon inspection, if you notice damages then refuse the freight and call us and we’ll reship you a new product. All of our products have stickers on the package. Do not accept if the product is damaged. This is very important. Once you sign the paperwork you are saying that you received the product in good shape and there are no damages. In the unfortunate event that a product is delivered and you do sign for it without inspecting the product first – then according to the freight companies’ policies all damage claims must be filed by the consignee (the receiving customer) If you have any questions, please call 630.238.0611. It’s best that you completely understand this before ordering and freight being delivered via Common LTL carriers. If you arrange for your freight company to pick up any product from our warehouse, we will not accept liability for any damages. This would be between you and whomever picked up the freight from our warehouse. This includes any freight forwarding companies as well.